3 min read
Bounce rate shows the percentage of letters that have not been delivered. There can be numerous reasons for bouncing - starting from entering wrong recipient in the “To” field and ending by the blockade from the recipient’s server. Let’s disclose possible types of bounces.
There are two major types to explore:
- hard bounces
- soft bounces
“Hard bounce” means that the reason for the delivery failure is permanent. While “soft bounce” means that bouncing is temporary. Below you can see the list of reasons for both “hard bounces” and “soft bounces”.
- Wrong address
- Non Existing domain
- Recipient’s server doesn’t accept the mail
There also can be other reasons. It is vital to delete or fix the emails you got the hard bounces from immediately.
- No space left for your mail in the recipient’s inbox
- Your letter takes too much space (more than the limit set by the server)
- Service is temporarily unavailable
In such a situation the service will make several attempts to deliver your letter. It can take days for the server. However, if you see that there are 3 or more soft bounces per address, it is better to delete it from your mailing list.
One of the general reasons for high bounce rate is that in your base there are emails that belong to catch-all email servers.
In the eyes of the email service providers, high bounce rate makes you look like a spammer. This can lead to the delivery failure for all of your letters on the side of ESP and even cause the ban of your IP.
As a result, your reputation will suffer and your email can be included in the blacklist so you won’t be able to conduct effective email marketing campaigns.
Below we have prepared a set of recommendations that can help you to reduce the email bounce rate:
- Use only your mailing list. Do not ever buy mailing lists even if you were promised that it is ideal and consists only of real users. First of all, these users did not subscribe to your service, so they don’t want to receive emails from you. As a result, there are high chances that your letter will get into the spam box which is terrible for you, too. Secondly, you are not guaranteed from fraud. Such a step may become a disaster if you are going to build a long-term email marketing strategy.
- Regularly check the mailing list email addresses for spelling mistakes. In case you have an extensive mailing list or are not sure about your acknowledgment of email address syntax note that we provide the service of the automated and manual verification of emails syntaxis.
- Set up automatic email address confirmation. In such a way you solve two essential tasks - firstly you are sure that the client has entered a proper email address and secondly, you are informed that the client wants to get emails from you.
- Add links to the client’s personal area in the letters. Make it easier for the client to change his email address in your mailing list, as usually, we abandon emails if we move to another place or leave the work, but that doesn’t necessarily means that we do not want to use the services we used before.
- Use double opt-in and subscription forms. Add to the subscription forms a field for email address confirmation so that the client can make sure he has entered an email address correctly.
- Make sure the letter doesn’t look spammy. There are specific demands for the content of the letters. If you do not know these demands, use our email address validation service as our algorithms can check whether the letter’s formatting complies to the demands of different ESPs.
- Test your letters. Do not test them on your mailing list. Make tests with the email addresses of your friends and colleagues and check whether the letters are delivered properly.
- Check the email bounce rate per domain. For example, compare the bounce rate for gmail and yahoo domains. The figures have to be almost the same, however, if for the yahoo it is much higher, then probably you do not comply with some of their requirements. You can solve this issue by checking the blacklists or contacting ESP support.
- Check out the delivery error reports. Sometimes different servers have a different attitude to the same reasons for email bounce rate increase. Try to figure out how the specified ESP classifies your delivery failure reason.
- Check the blacklists. To keep your mailing list actual, you should regularly compare email addresses in your mailing list with the ones that are pointed out in blacklists.
Bounce rate is a critical metric for your email marketing campaign. It is more about technical reasons than the pros and cons of your marketing strategy, so here you have the simple rules to avoid being downgraded in the eyes of ESPs and your clients.
Follow the tips above to avoid any penalties and make sure that your email bounce rate doesn’t exceed 2-3 % to be confident about your mailing reputation.